Analysis of User Satisfaction Levels for X Mobile Application in Pekanbaru using End-User Computing Satisfaction (EUCS) and Technology Acceptance Model (TAM) Methods
Abstract
This study employed a quantitative approach by distributing questionnaires to 100 respondents, determined using the Lameshow equation. The research model was analyzed through demographic analysis and model analysis using PLS-SEM, resulting in both internal and external models. The findings revealed that three hypotheses were accepted: the content variable (p-value = 0.495), the perceived usefulness variable (p-value = 0.007), and the timeliness variable (p-value = 0.001). Meanwhile, three hypotheses were rejected: the accuracy variable (p-value = 0.734), the content variable (p-value = 0.495), and the format variable (p-value = 0.184). Additionally, three user satisfaction factors were found to be significant for the accepted variables, indicating that meeting user expectations, perceived usefulness, information quality, and timeliness positively contribute to user satisfaction. This demonstrates that these factors effectively address user needs and enhance overall satisfaction with the Mobile X application.
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DOI: https://doi.org/10.32520/stmsi.v14i1.4851
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