Evaluation of User Satisfaction on Taxsee Driver Application using User Experience Questionnaire (UEQ)

Rahmad Didho Rianda, Medyantiwi Rahmawita, Syaifullah Syaifullah, Muhammad Jazman

Abstract


Technological advancements have made daily life more convenient, particularly in the field of online transportation services. To stay competitive in an increasingly tight market, companies like Maxim must continuously innovate to improve service quality. Maxim offers two applications: Maxim for passengers and Taxsee Driver for drivers. The Taxsee Driver app facilitates drivers in finding passengers, managing trips, and streamlining payment processes. However, the app still faces several technical issues, such as bugs during peak hours, fake orders, and GPS inaccuracies, which impact drivers' experiences and earnings. This study aims to evaluate the Taxsee Driver app using the User Experience Questionnaire (UEQ) to identify its strengths and weaknesses from the drivers' perspective. Through this analysis, key aspects such as interface design, responsiveness, security, and navigation integration can be assessed objectively. The evaluation results are expected to provide valuable insights for developers to enhance service quality, improve driver satisfaction and loyalty, and strengthen Maxim's position in the online transportation industry.

Keywords


user experience questionnaire (UEQ), taxsee drivers, maxim, user satisfaction

Full Text:

PDF

References


V. Intanny et al., “Pengukuran Kebergunaan dan Pengalaman Pengguna Marketplace Jogjaplaza.id dengan Metode UEQ dan USE Questionnaire Measuring Usability and User Experience of The Marketplace of Jogjaplaza.id using UEQ and USE Questionnaire,” 2018.

R. A. Tsalisa, S. P. Hadi, and D. Purbawati, “Pengaruh Kualitas Pelayanan dan Harga terhadap Kepuasan Pelanggan Pengguna Jasa Transportasi Online Maxim di Kota Semarang,” 2022. [Online]. Available: https://ejournal3.undip.ac.id/index.php/jiab

R. Ruth, F. Tambunan, J. I. Sihotang, and J. Yuan Mambu, “Analysis of Driver Working Satisfaction Rate Towards Maxim Service System using Pieces,” Cogito Smart Journal, vol. 7, no. 2, pp. 339–348, 2021.

E. Susilo, R. Rizal Andhi, and D. Ramadhani, “Evaluasi User Interface Website Prodi Teknik Informatika UNRI menggunakan User Experience Questionnaire (UEQ),” Jurnal Informatika dan Teknologi, vol. 5, no. 2, 2022, doi: 10.29408/jit.v5i2.5939.

I. J. Alail and A. Pertiwi, “View of Evaluating User Experience of Online Food Delivery ‘ShopeeFood’ using User Experience Questionnaire and Heuristic Evaluation,” International Research Journal of Advanced Engineering and Science, vol. 7, no. 4, pp. 49–54, 2022, [Online]. Available: https://www.ueq-online.org/.

A. M. Saleh, H. Y. Abuaddous, I. S. Alansari, and O. Enaizan, “The Evaluation of User Experience of Learning Management Systems using UEQ,” International Journal of Emerging Technologies in Learning, vol. 17, no. 7, pp. 145–162, 2022, doi: 10.3991/ijet.v17i07.29525.

M. A. Kushendriawan, H. B. Santoso, P. O. H. Putra, and M. Schrepp, “Evaluating User Experience of a Mobile Health Application Halodoc using User Experience Questionnaire and Usability Testing,” 2021.

M. A. Romli, “Analisis dan Evaluasi Pengalaman Pengguna menggunakan User Experience Questionnaire (UEQ) pda Sistem Informasi Akademik Perguruan Tinggi.”

L. A. Abdillah, “Analisis Aplikasi Mobile Transportasi Online menggunakan User Experience Questionnaire pada Era Milenial dan Z,” Jurnal Sistem Informasi Bisnis, vol. 9, no. 2, p. 204, Nov. 2019, doi: 10.21456/vol9iss2pp204-211.

M. Rohandi, “An User Experience Analysis of UNG E-Learning using User Experience Questionnaire Tool,” 2021.

M. A. Kushendriawan, H. B. Santoso, P. O. H. Putra, and M. Schrepp, “Evaluating User Experience of a Mobile Health Application Halodoc using User Experience Questionnaire and Usability Testing,” 2021.

D. Khuntari, “Analisis Pengalaman Pengguna Aplikasi Gojek dan Grab dengan Pendekatan User Experience Questionnaire,” Jurnal Teknik Informatika dan Sistem Informasi, vol. 8, no. 1, Apr. 2022, doi: 10.28932/jutisi.v8i1.4499.

M. Rifqi Adli, Wahyudin, and S. Bahri, “Evaluasi User Experience pada Pengguna Aplikasi Maxim Indonesia menggunakan Metode User Experience Questionnaire (UEQ),” Jurnal Teknik Komputer AMIK BSI, vol. 10, no. 2, pp. 171–177, 2024, doi: 10.31294/jtk.v4i2.

I. N. S. W. Wijaya, P. P. Santika, I. B. A. I. Iswara, and I. N. A. Arsana, “Analisis dan Evaluasi Pengalaman Pengguna PaTik Bali dengan Metode User Experience Questionnaire (UEQ),” Jurnal Teknologi Informasi dan Ilmu Komputer, vol. 8, no. 2, pp. 217–226, Mar. 2021, doi: 10.25126/jtiik.2020762763.

S. Ratnawati and M. Faris, “Analisis Pengalaman Pengguna pada Aplikasi Tokopedia dengan menggunakan Metode User Experience Questinnaire (UEQ),” UEQ, 2023.

U. Fariha et al., “Evaluasi User Experience terhadap Aplikasi OVO menggunakan Metode User Experience Questionnaire (UEQ) Evaluation of User Experience for the OVOApplication using the User Experience Questionnaire (UEQ) Method.” [Online]. Available: http://sistemasi.ftik.unisi.ac.id

H. B. Santoso, M. Schrepp, and R. Y. Kartono, “Measuring User Experience of the Student-Centered E-Learning Environment,” 2016. [Online]. Available: http://sumi.ucc.ie/




DOI: https://doi.org/10.32520/stmsi.v14i1.4868

Article Metrics

Abstract view : 53 times
PDF - 9 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.