Analysis of User Acceptance of the Access by KAI Online Ticket Booking Application using TAM

Prameswari Fayra Mutia, Apriansyah Putra

Abstract


Information technology (IT) has transformed ticketing systems in public transportation and other service industries. The Access by KAI online application, developed by PT Kereta Api Indonesia (Persero), facilitates train ticket purchases. This application features electronic boarding, travel itinerary information, and ticket booking services, thereby streamlining the user’s travel experience. However, users still raise concerns regarding the usability of the application. This study employs the Technology Acceptance Model (TAM) framework to assess user acceptance of the Access by KAI application. This quantitative study collected data from Access by KAI users through a questionnaire survey. Actual System Use (ASU) serves as the dependent variable, while Perceived Ease of Use (PEOU), Perceived Usefulness (PU), Attitude Toward Use (ATU), and Behavioral Intention (BI) function as independent and mediating variables. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS software. The results show that four out of five hypotheses are supported, while one is not. The analysis indicates that Perceived Usefulness and Perceived Ease of Use significantly influence Attitude Toward Use and Perceived Usefulness. Another important finding is that Behavioral Intention and Attitude Toward Use have a strong influence on Actual System Use. However, the model does not demonstrate a significant effect for one of the hypothesized relationships. Overall, the findings suggest that users’ attitudes and intentions toward using the Access by KAI application are influenced by their perceptions of its ease of use and the benefits it provides. This study is expected to provide PT Kereta Api Indonesia (Persero) with evaluative insights to enhance service quality, improve user acceptance, and increase the usability of the Access by KAI application.

Keywords


actual system use; behavioral intention; perceived usefulness; perceived ease of use; technology acceptance model

Full Text:

PDF

References


F. D. Davis, “Perceived Usefulness, Perceived Ease of use, and User Acceptance of Information Technology,” MIS Quarterly, Vol. 13, No. 3, pp. 319–340, 1989.

R. Rosmasari, G. M. Putra, and M. Farid, “Penerapan Metode Technology Acceptance Model (TAM) untuk menganalisis Penerimaan Aplikasi BRImo,” Jurnal Rekayasa Teknologi Informasi, Vol. 8, No. 2, pp. 144–152, 2024.

C. Seemiller and M. Grace, “Generation Z: Educating and Engaging the Next Generation of Students,” About Campus: Enriching the Student Learning Experience, Vol. 22, No. 3, pp. 21–26, 2017.

I. Maita and S. Majid, “Analisis Penerimaan terhadap Penggunaan e-Learning menggunakan Metode Technology Acceptance Model (TAM),” Jurnal Sistim Informasi dan Teknologi, Vol. 4, pp. 30–35, 2022, DOI: 10.37034/jsisfotek.v4i1.120.

F. Luthfi, Y. Adha, M. L. Hamzah, and I. Maita, “Analisis Penerimaan Pengguna Dapodik Sekolah Dasar Kecamatan Tampan menggunakan Model TAM dan EUCS,” Jurnal Teknologi Informasi, Vol. 18, No. 2, pp. 196–205, 2021.

R. F. Jatnika, I. Kaniawulan, and D. Singasatia, “Analisis Penerimaan Sistem Informasi menggunakan Metode Technology Acceptance Model (TAM),” Jurnal Sistem Informasi, Vol. 14, No. 2, pp. 347–357, 2023.

Y. Akbar and Y. Bachtiar, “Analisis Penerimaan Pengguna Aplikasi Kipin School menggunakan Metode Technology Acceptance Model (TAM),” Jurnal Teknologi Informasi, Vol. 5, No. 3, pp. 2827–2839, 2024.

M. Ilham, “Analisis Penerimaan Aplikasi PLN Mobile menggunakan Technology Acceptance Model (TAM),” Jurnal Sistem Informasi, Vol. 7, No. 1, 2021.

P. I. L. Handayani and Nurafifah, “Analisis Penerimaan Sistem Informasi menggunakan Pendekatan Technology Acceptance Model,” Indonesian Journal on Information System (IJIS), Vol. 9, No. 1, pp. 47–59, 2024.

S. R. Azkiya, “Analisis Penerimaan Aplikasi iKalsel menggunakan Teori Technology Acceptance Model (TAM),” Jurnal Sistem Informasi, Vol. 14, No. 1, pp. 21–31, 2023.

R. A. Adawiyah and N. Dalimunthe, “Analisa Penerimaan Pengguna Aplikasi Revenue Assurance Pembenahan Data Pelanggan menggunakan Model TAM,” Jurnal Sistem Informasi, Vol. 6, No. 2, pp. 155–160, 2020.

N. Suriani, Risnita, and M. S. Jailani, “The Concepts of Population and Sampling as well as Participant Selection in the Context of Educational Scientific Research,” Jurnal Pendidikan Islam, Vol. 1, No. 2, pp. 24–36, 2023.

A. Wahab and Junaedi, “Teknik Penentuan Sampel dalam Penelitian Kuantitatif,” Jurnal Pendidikan dan Teknologi Kesehatan, Vol. 5, No. 1, pp. 42–49, 2022.

U. P. Ramadani, R. Muthmainnah, N. Ulhilma, A. Wazabirah, R. Hidayatullah, and H. Harmonedi, “Strategi Penentuan Populasi dan Sampel dalam Penelitian Pendidikan: Antara Validitas dan Representativitas,” Jurnal QOSIM: Jurnal Pendidikan Sosial Humaniora, Vol. 3, No. 2, pp. 574–585, 2025.

J. Firdaus, J. M. Syahran, Risnita, and Asrulla, “Populasi dan Sampling (Kuantitatif) serta Pemilihan Informan Kunci (Kualitatif) dalam Pendekatan Praktis,” Jurnal Pendidikan Tambusai, Vol. 7, No. 3, pp. 26320–26332, 2023.

M. Darwi, Islamiyah, and M. L. Jundillah, “Implementation of the PIECES Framework Method as an Analysis of Student Satisfaction Levels in using Academic Information Systems,” Adopsi Teknologi dan Sistem Informasi, Vol. 2, No. 1, pp. 59–70, 2023.

Y. Handrianto and I. T. Saputra, “Metode Technology Acceptance Model (TAM) dalam Analisis Tingkat Kepuasan Pengguna Transportasi Umum terhadap Aplikasi TJ: Transjakarta,” Reputasi: Jurnal Rekayasa Perangkat Lunak, Vol. 6, No. 1, pp. 45–51, 2025.




DOI: https://doi.org/10.32520/stmsi.v15i3.6191

Article Metrics

Abstract view : 0 times
PDF - 0 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.